Complaints procedure

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@browniesdalucy.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Brownies da Lucy

Ds. van de Woestijnehof 6

3772 AE Barneveld

The Netherlands

KVK:  72076992

BTW: NL002514406B34

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